Morning sessions

9.00 - 9.30


Arrival and registration 

Tea and coffee in the Grange networking area

9.30 - 9.40


Welcome and introduction

Delegates received warm welcome and brief outline of the day ahead.

Caroline Constantine, Quest

9.40 - 10.10


Sport England update and keynote speech

Public Health England looked at the health of the nation, how we engage with our communities and lead a Q&A session on how we can get more people active across the UK.

Andy Couves, Sport England
Martyn Allison, Sport England 

10.15 - 10.45


Health of the nation

Public Health England looked at the health of the nation, how we engage with our communities and lead a Q&A session on how we can get more people active across the UK.

Nigel Smith, Public Health England

11.10 - 11.40


Brexit- implications and impact

Whilst the reality of Brexit is still unknown, Claire Notely looked at the potential impact and implications for our industry and how we can take a proactive stance.

Claire Notely, DWF LLP

11.45 - 12.30


Morning workshop and round table sessions - Facilities Management

Data protection - implications

Following the biggest data protection shakeup for 25 years, what are your data protection requirements?

Chris Phillips, 4global
Rafael Bloom, Salvatore Ltd

Sentencing guidelines

A look at the further changes to sentencing introduced in 2017 and how they could affect our industry.

Claire Notely, DWF LLP

Pollution and bather hygiene

Pool Pollution and the importance of bather hygiene plus the challenges it poses for operators.

Luke Griffiths, STA



11.45 - 12.30


Morning workshop and round table sessions   
- Active Communities


The Westminster way

How Westminster are using Quest (FM and AC together with NBS) in collaboration with their main contractor, Everyone Active.

Andy Davison, Everyone Active
Eugene Minogue, Westminster City Council

The power of the silver pound

The silver pound should not be a grey area for operators, how can we appreciate the needs and wants of users aged 60+.

Matt Charles, Age UK Hertfordshire


12.30 - 13.30


Lunch and networking

13.30 - 14.00


Keynote presentation

Natalie is a personal trainer, fitness entrepreneur and co-founder of BG Epic Training. Natalie brings a wealth of passion, enthusiasm and knowledge, delivering success to her clients, who range from rehabilitation patients to globally recognised television personalities, premiership footballers and gold-medal winning Olympians.

 Natalie offered a unique and interesting perspective on physical activity, getting people active and her thoughts on the current fitness industry including how we engage with our workforce and customers.

Natalie Summers, Accomplish Fitness and Bear Grylls Epic Training

14.00 - 15.00


Quest and NBS update

Delegates received valuable take home information from Quest and NBS that they will be able to apply to their day-to-day operations.

Caroline Constantine, Quest
Mike Hill, Leisure-Net

15.15 - 16.00


Afternoon workshop and round table sessions       
- Facilities Management 

Lessons learnt

What have 2016 & 2017 taught us? This Panel discussion featured topics including Fire Safety, Insurance Claims and Legal Compliance, Chemical safety and Spillages.

Stuart Wheeldon, NCC
Chris Jones, Integro
Bruce Ralston, Weighmans
Gill Twell, Right Directions

NBS – Data benchmarking insight

An interactive seminar session looked at our industry’s current performance and highlighting the key areas we need to look to improve through our offering and customer experience.

Mike Hill, Leisure-Net
Simon Shibli, NBS


Market Intellegence

Knowing what works best, where and when, is impacting physical activity participation and subsequent economic and social returns. This session shared up to date intelligence, so those investing within the sector can continue to make more informed decisions.

Chris Phillips, 4global

15.15 - 16.00


Afternoon workshop and round table sessions               - Active communities

Getting Greater Manchester Moving

Engaging and reaching our audiences - the Greater Manchester way! Louise walked through the journey and discuss how Greater Manchester has increased their offering and engagement.

Louise Robbins, Greater Sport

Inclusive initiatives

How we can engage with the community in particular disabled users plus the benefits of hiring staff with disabilities including the latest research and findings.

Dawn Hughes, EFDS
Steve Town, EFDS
Hilary Farmiloe, Instructability

16.00 - 16.30

Conference close

For the day 2 (CIMSPA) programme click HERE