Morning sessions

9.00 - 9.30

Arrival and registration 

Tea and coffee in the Grange networking area

9.30 - 9.40

Welcome and introduction

Delegates received warm welcome and brief outline of the day ahead.

Caroline Constantine, Quest

9.40 - 10.00

Sport England update and keynote speech

Towards an Active Nation - the strategy.

Sport England

10.05 - 10.40

Delivering High Performance

From London to Rio and beyond, the lessons learnt on the road and the reasons for success.

Mark England, British Olympics Association

10.40 - 11.10

Tea and Coffee Break & Sponsorship Showcase

11.10 - 12.00

Quest & NBS Update

Caroline Constantine & Mike Hill, Quest NBS

12.05 - 12.50

Morning workshop and round table sessions - Facilities Management


How do we deliver a great experience?

How are we currently performing, the Quest NBS Insight Data. Ways to make the difference in customer experience and get it right.

Quest NBS

Exercise Referral - A Collaborative Approach

Reflecting on the need for a tailored local approach to increasing physical activity among groups at risk of long-term health conditions looking at increasing participation.

Phillip Lown, Public Health Suffolk
Sharna Allen, Public Health Suffolk

Promoting Inclusive Employment Practice

Best Practice Guidance and advice on increasing employment opportunities for disabled people within the sport and physical activity sector.

Sian Williams, Inclusion London
Hilary Farmiloe, Instructability



12.05 - 12.50

Morning workshop and round table sessions   
- Active Communities & Quest for CSPs



Workforce Development in our Sector

Develop the skills and capabilities we need for the future.

Lee Booth, Sport Across Staffordshire & Stoke-on-trent

Real Community Engagement

Engaging with communities from the grassroots, understanding a place and the people who live there.

Katheryn Mudge, Yorkshire Sport Foundation
Safiya Saeed, Yorkshire Sport Foundation


12.50 - 13.50

Lunch and networking

13.55 - 14.15

Keynote presentation - The Black Box Approach

Learning from Failure, knowing what works and why!

Andy Reed OBE, SajelImpact & Sports Think Tank

14.15 - 14.40

How the Sport & Leisure Sector can support people with dementia

Jeremy Hughes CBE, Alzheimer’s Societ

13.55 - 14.50

Why are some Leisure Centres operating 3 time more efficiently than others?

Find out why there is such a difference between the top and bottom performing sites in our sector.

Mike Hill, NBS
Simon Shibli, NBS
Lisa Forsyth, NBS

14.40 - 15.00

Sport England - Changing the System

  • The shared ambition across the sector in getting more people active through addressing stubborn inequalities.

  • The challenges and opportunities locally around this ambition.

  • Learning from working more systematically with communities in a place.

Chris Perks, Sport England

15.00 - 15.15

Tea and Coffee Break and Sponsor Showcases

15.15 - 16.00

Afternoon workshop and round table sessions       
- Facilities Management 


HSG179 One Year on

Blended lifeguarding and pool rescues

Robin McGloughlin, Poolview
Gill Twell, Right Directions

Its not about how many, it’s about who they are…

The focus going forward is increasingly about reaching those target groups that are still under-represented on our centres, how to finally crack this nut?

Mike Hill, NBS
Simon Shibli, NBS


Quest Core Values

How to improve - putting it into practice.

Caroline Constantine, Quest

15.15 - 16.00

Afternoon workshop and round table sessions               - Active communities



Engaging with Disable People and People with Long Term Health Conditions

Delivering high quality services and increase activity levels using best practice in the field, including the Stoke FC project, to help make a real difference.

Jess Cook, Activity Alliance

Inclusive initiatives

The changing scope of our industry - what we can do to engage further and the changes we can make to our facilities moving away from traditional leisure.

Paul Cluett, Activity Alliance & Inverclyde Leisure


16.00 - 16.30

Conference close

For the day 2 (CIMSPA) programme click HERE