Quest & NBS update

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The annual Quest & NBS update will be delivered by Caroline Constantine, Quest Director and Mike Hill, NBS.

Looking at the overview of Quest in 2018, the changes and what is to come in 2019. The Update will also provide first look statistics taken from the online RD-Dash benchmarking platform with a new set of insight data for 2019 to help educate and influence.



Caroline Constantine

Caroline started working in the school holidays and weekends being a windsurfing instructor and working in bars, restaurants and shops. Once in the industry, Caroline was hooked and loved the working environment, she then moved to Relaxion in 1992 & spent 12 years learning so much about the industry, including how to (and how not to) manage buildings and importantly people!

Whilst working for Relaxion (then Leisure Connection, then 1life), she moved around the country working up the ‘Leisure Ladder’.  She managed numerous contracts across the country from Kent to Northumberland. Whilst working for Relaxion, Caroline became a Quest Assessor and was a member of the Quest Board representing the LMCA.

In 2004 Caroline, along with a colleague set up Right Directions and left the security of a full-time job.  This was a stressful but exciting time for Caroline, as she was juggling setting up a new company whilst being a Mum to a 3 and 6 year old. Now Caroline is loving managing Right Directions, building a fantastic team and supporting a great bunch of clients.

Mike Hill

Mike Hill has more than 30 years senior management experience in the active leisure industry.  He worked in both the private and public sector, before setting up Leisure-net in 1999, having recognised the sector’s need to improve both its knowledge base and its understanding of its customers.

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Leisure-net is now the leading provider of Customer Insight, Business Intelligence and Consultation services to the active leisure, fitness and cultural services industries, helping organisations to understand their customers’ and clients’ needs and aspirations, and to deliver innovative customer experience improvement initiatives. Leisure-net also deliver active-net, a highly-successful, two-day business networking event for operators and suppliers, and run the National Benchmarking Service on behalf of Sport England, in conjunction with the Sports Industry Research Centre at Sheffield Hallam, Max Associates and 4Global.