Our conference speakers 2018
Day 1- Quest NBS
Caroline Constantine, Quest Director and Company Director, Right Directions. Quest NBS & Right Directions Ltd
In 2004 Caroline, along with a colleague set up Right Directions and left the security of a full-time job. This was a stressful but exciting time for Caroline, as she was juggling setting up a new company whilst being a Mum to a 3 and 6 year old. Now Caroline is loving managing Right Directions, building a fantastic team and supporting a great bunch of clients.
Claire Notley, Senior Associate, DWF LLP
Claire's background is in both contentious and non-contentious regulatory matters and she acts for clients in a variety of sectors. Claire has been involved in a range of cases from investigation through to enforcement stage, including health and safety, food safety, environmental, trading standards and financial services.
Her experience includes defending clients following fatalities and other workplace accidents, advising clients following environmental issues such as oil spillages and working on a Financial Conduct Authority regulatory review.
Claire has broad experience of crisis management and regularly delivers training on this and a range of related topics. Through this work she has represented clients in a number of high profile investigations including public inquiries and litigation, both in the UK and internationally.
Chris Phillips, Head of Sales - Sports Intelligence, DataHub
Chris is Head of Sales in the Sports Intelligence practice at 4Global. He has responsibility for the DataHub platform and associated modules and their continued penetration to the Leisure Sector. Working closely with partners and LCO's to ensure the DataHub platform and associated modules deliver value to customers and the sector alike.
David Monkhouse, Joint Director, Leisure-net. Leisure-net Solutions Ltd.
Has worked in the industry since 1985 in many roles such as lifeguard, head pool attendant, duty manager, assistant manager, manager and group manager for the private sector, Local Authorities and leisure management contractors. His last employed role was with a leisure contractor, taking responsibility for quality, health and safety, human resources and training and development for 60 centres and 3000 employees.
He merged his consulting business of 6 years with Leisure-net Solutions in April 2014. Leisure-net now works with SkillsActive, Sport England, County Sports, ukactive, Quest, Loughborough and Warwick Universities, leisure contractors, Trusts and Local Authorities. Leisure-net delivers customer insight, research, change management, training and development.
Eugene Minogue, Sports Development Manager, Westminster City Council
Eugene has 20+yrs in Physical Activity, Leisure & Sport at the City of Westminster. CEO of Parkor UK the National Governing body for Parkour/Freerunning and Disruptor behind the @KnowBallGames campaign.
Eugene supports the strategic development of Sports Development services in the City of Westminster, with a focus around combating crime, anti social behaviour, social inclusion, health & wellbeing and active participation through sport. Linking plans and delivery of sport and physical activity with wider internal and external agencies.
Hilary Farmiloe, Manager of InstructAbility programme, Aspire
She joined the spinal injury charity in 2011, after working as a development manager for the government’s School Sport Partnership scheme.
InstructAbility, funded by Sport England, has been delivered across many regions working in partnership with hundreds of leisure operators. To date over 300 disabled people have become qualified fitness professionals through the multi award winning programme. As well as working with training providers YMCAfit and the Institute of Swimming, Hilary also collaborates with many other stakeholders such as ukactive, EFDS, Clubbercise, SOSA and England Athletics. Hilary is a Chartered Member of CIMSPA and works to influence inclusive policy and practices within the leisure sector and has been active in promoting inclusion across organisations and at industry events. She has recently been awarded fellowship of the RSA for her contribution in this area. Currently, Hilary is working with Birmingham University on a commissioned research project to provide industry guidelines on training and employing disabled people in the fitness industry.
Louise Robbins, Physical Activity Manager, GreaterSport
Louise’s primary role is to increase participation in physical activity among adults in Greater Manchester. She works with a range of partners to raise the profile of physical activity, promote the strategic and individual benefits of increased activity and to provide and co-ordinate new opportunities for people to be physically active.
As part of her role Louise leads the work of the Physical Activity Hub within GreaterSport, working to ensure that a physically active lifestyle from birth to adulthood is the desirable choice for people living in Greater Manchester.
Luke Griffiths, Technical Manager for Pool Plant, STA
Luke is responsible for developing the latest pool plant qualification, the STA Level 3 Award in Pool Plant Operations. Luke’s career in sport and leisure started off in lifeguarding where he progressed into management with key responsibility for pool plant operations, running STA Pool Plant courses and offering consultancy services. Luke’s goal as Technical Manager for Pool Plant with the STA is to further strengthen and develop pool plant qualifications, to benefit the learner and the industry.
Matt Charles, Head of Health and Wellbeing, Age UK Hertfordshire
Matt has spent the majority of his professional career working in the Sport and Leisure industry in various roles including sales, fitness, operations, sports development and health and wellbeing. Matt has worked in the public, private and charity sector for a range of organisaton’s and worked with Right Directions to assist with the development of Quest 2016, specifically in relation to health and wellbeing and exercise referral programme modules.
Mike Hill, NBS Director and Joint Director, Leisure-net. Quest NBS and Leisure-Net Solutions
Mike Hill has more than 30 years senior management experience in the active leisure industry. He worked in both the private and public sector, before setting up Leisure-net in 1999, having recognised the sector’s need to improve both its knowledge base and its understanding of its customers.
Leisure-net is now the leading provider of Customer Insight, Business Intelligence and Consultation services to the active leisure, fitness and cultural services industries, helping organisations to understand their customers’ and clients’ needs and aspirations, and to deliver innovative customer experience improvement initiatives.
Natalie Summers, fitness entrepreneur, personal trainer, best-selling fitness author
Natalie Summers has an established track record of helping her clients accomplish their fitness and business goals. Her clients range from those seeking weight loss, rehabilitation/recovery from serious injury or trauma to gold medal winning Olympians and elite perfomers including globally recognised adventurer and survival expert, Bear Grylls.
Nigel Smith, Health and Wellbeing Programme Manager, Public Health England
Nigel is currently a health and wellbeing manager for PHE West Midlands leading on work around lifestyle issues including stop smoking, physical activity and behaviour change interventions such as making every contact count.
Professor Simon Shibli ACMA. Professor of Sport Management and Head of the Sport Industry Research, Sheffield Hallam University
Simon is a Chartered Institute of Management Accountants (CIMA) qualified accountant whose specialist areas of interest are the finance and economics of the sport and leisure industries. On behalf of Sport England, Simon oversees the analysis and reporting of the National Benchmarking Service (NBS) for sports and leisure facilities. The NBS looks at performance from four perspectives: access, finance, utilisation and customer satisfaction. It provides managers with a wide range of indicators that they can use selectively to improve their own performance at facility level. Taken as a whole, the NBS dataset plays a role in driving up standards across the sport and leisure industry by showing what is possible by the better performers. Beyond the numbers, the NBS enables process benchmarking to enable managers to learn the techniques that give the better performers their competitive edge.
Steve Town, Former Board Member, English Federation of Disability Sport
Currently the Managing Director of his own sports consultancy company, Steve was formerly interim Head of Sport for Birmingham City Council, the Regional Director for Sport England West Midlands and Head of Strategy for Sport England East Midlands. He spent 25 years in local government with responsibility for services including sport and his ultimate role was Corporate Director with responsibility for all community services, community welfare and housing.
Steve was a Board Member of the English Federation of Disability Sport, from 2011 to 2017, a SportEd mentor and was formerly a Board Member of British Wheelchair Basketball. In elite sport Steve was the GB women’s water polo team head coach for several years.
Rafael Bloom, Director, Salvatore Ltd.
Rafael has a 20+ year career in technology, principally in commercial and product management roles. He has worked in diverse fields, from financial markets data and news with Bloomberg, to digital marketing and information governance. His company, Salvatore, performs advisory work for SMEs that are going through processes of change, from strategy and start-up product positioning to regulatory matters such as the GDPR. As an advisor to the DataHub and its Clients he has a wide understanding of the Leisure sector challenges in this area around GDPR.
Day 2 - CIMSPA
Andy Davies, Insight Manager, London Sport
Andy is a sports sector contractor, currently managing the insights team at London Sport. In line with London Sport's vision to be the most active city in the world, Andy's role is to embed insight-led decision making across the organisation. The insights team at London Sport aspire to be the 'go to' partner for advice for anyone wanting to invest in sport and physical activity in London. As such, Andy and his team deliver a range of insight projects and consulting for stakeholders including local authorities and National Governing Bodies.
Andy's background is in the commercial sector, within which he has 10 years experience in consumer insight roles working on brands including Pepsi and Weetabix. During such time, Andy was comprehensively trained to deliver relevant, actionable insight to enable big brands to stand out. In 2017, Andy transitioned to the sports sector to connect his insights & communications skills to a purpose for which he has real passion. Achieving London Sport's ambition to get 1 million people more active by 2020 requires large scale behaviour change and the segmentation project discussed in this workshop demonstrates the value of an insight-led approach.
Andy Read, Head of Safety, Places for People
Andy has worked for over 40 years in the leisure industry starting out as a lifeguard at the age of 16. Andy is a Long-Distance Swim Coach, coaching successful individual and team Channel Swims. Safety has always part of his DNA having suffered a with a drowning in his family. As PfPL’s Head of Safety Andy’s key aims is to encourage blended lifeguarding using technology as well as encouraging common sense safety in leisure centres.
Cameron Adam, Principal Inspector, HSE
Cameron has worked with HSE for over 25 years. As an operational inspector, he has regulated across a range of industries including construction, manufacturing and public services. Cameron has been a Principal Inspector since 2006. He led one of the two HSE teams responsible for regulating the chemicals and on shore major hazard industry in Scotland, including the Grangemouth Petrochemical Complex. He is currently Head of HSE’s, HSE’s Entertainment, Leisure, Commercial and Consumers Services Sector which is responsible for national policy on occupational health and safety in these industry sectors.
Colin Huffen, Head of Education, CIMSPA
Colin has a wealth of experience in the sport, leisure and physical activity sector having spent the last ten years in leadership roles in organisations such as; AoC Sport, Sports Coach UK, Skills Active and British Swimming. Previous to this he was a senior manager within some of the country’s largest further education colleges.
David Turner, Coaching Children & Safeguarding Lead, UK Coaching
David has co-authored several books and workshops on coaching children, including the UK Coaching/NSPCC ‘Safeguarding & Protecting Children’ workshop, ‘First Steps into Coaching’, ‘Coaching Children 5-12’ and ‘How to Coach the Fundamentals of Movement’. David is also a Great Britain and England coach for the Javelin throw and resident javelin coach at Loughborough University. The highlight of David’s coaching career so far came in July 2017, when David coached Hollie Arnold to Gold and a World Record at the IPC World Para-athletics Championships in London.
Dean Nevill, Specialist Advisor for Workforce, London Sport
Dean has over 15 years’ experience in sports development and coaching through leisure trusts, local authorities and county sports partnerships and uses that experience to build relationships and provide leadership and guidance to key stakeholders who have a role to play in creating a workforce that enables people to lead active lives.
Dean is passionate about supporting those most in need to reach their potential and believes that the workforce has a significant role to play in doing that. Aligned to this passion Dean has led a physical activity and sport workforce review in London that was fundamental to the development of a strategic plan of action for London’s physical activity and sport workforce. The workforce review started with understanding people – particularly those that are inactive – and used that as a reference point for how the workforce needs to evolve. The workforce review is an excellent example of developing insight that is practical and digestible so that it can be used and applied.
Frances Kelly, HM Inspector of Health & Safety, HSE
Frances has worked with HSE since 2001. She has worked as an operational inspector across a range of industries including manufacturing, agriculture and public services. She has led investigations into serious public health outbreaks of Legionnaires’ disease, Q Fever and the healthcare acquired infection, C. difficile. Frances joined HSE’s Entertainment, Leisure, Commercial and Consumers Services Sector in 2012 and in the last 5 years has held the policy lead for areas such as swimming pools, hospitality, trampoline parks and visitor safety. Recently she has taken on responsibility for the Adventure Activities Licensing Authority.
Jane Mellors, Quality Assurance Manager, CIMSPA
Jane has a passionate belief in quality having spent 30 years as a Test Manager and a Senior Test Strategist. Up until taking on this new role at the end of last year, Jane was the Operations Manager for CIMSPA & worked in a similar role with the RLSS. She has devised test strategies for organistions such as NatWest, HM Revenue & Customs, British Nuclear Fuels, Matalan, Jaguar & the Welsh Assembly to name but a few.
Jeff Lynch, Director of Human Resources, GLL
Jeff provides strategic Human Resources management expertise for GLL and heads the team providing HR services and support to the organisation. Jeff came to GLL from the NHS where he held HR director roles with large community and mental health trusts, a strategic health authority and shared HR service provider. He’s led the HR function across all its professional areas and has extensive experience of partnership working, resource and talent planning, and staff and organisational development. Jeff has a masters degree from Warwick Business School, a postgraduate diploma in management development and is a Fellow of the CIPD.
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Jennie Price CBE, Chief Executive, Sport England
Jennie Price, a barrister by training, has been at Sport England since April 2007. Under her leadership Sport England has seen the number of people regularly participating in sport grow by 1.6m people since London won the bid to host the Olympic Games in 2012 and, most recently, Jennie has led the team that commissioned the multi-award winning This Girl Can Campaign, which has received widespread support and acclaim.
Jennie is a Visiting Fellow at the Cranfield School of Management, Chair of the Lottery Forum and the Youth United Foundation. Additionally, in January 2017 she joined the Step Up To Serve Advisory Council, convened by HRH The Prince of Wales.
John Amaechi OBE , Chief Executive, Amaechi Performance Systems
John is a respected organisational psychologist, best-selling New York Times author and CEO of Amaechi Performance Systems, a consultancy that partners with organisations to help leaders move from being transactional to transformational. He focuses on improving performance, solving intractable people problems and creates thriving workplaces. Prior to founding his own firm, John spent several years as a professional athlete, becoming the first Brit to play in the National Basketball Association (NBA).
Jon Glenn, Swim England
I have been involved in the development of sport for over 35 years as a Teacher, Coach, Educationalist and Strategist. Since being appointed to Swim England I have work in a number of strategic programme areas, such as School Club Links and Top Up Swimming. Top Up Swimming was a four million pound intervention programme aimed at primary age school pupils insuring that they leave primary school being able to swim this programme ensure over a 125,000 pupils learn to swim.
More recently I directed teams on the development of Learn to Swim, School Swimming and Water Safety, leading work on projects such as National Review of Curriculum Swimming, Swim Safe, a partnership programme with the Royal National Lifeboat Institute. Internationally I have contribution to Learn to Swim and Water Safety awareness campaigns with European Swimming Federation and World Swimming Federation. I’m also responsible for the workforce development at Swim England providing training for over 10,000 candidates per year.
Jude Toasland, Senior Consultant, NSPCC Child Protection in Sport Unit (CPSU)
Jude joined the CPSU in 2009. She works with a wide variety of NGBs and leads for the Unit around safeguarding training. Jude has worked for the NSPCC since 2000, leading a specialist training and consultancy team and managing services that worked directly with young people and their families who had been affected by abuse. Jude is a qualified social worker and prior to joining the NSPCC worked in both the statutory and voluntary sector in the area of child protection.
Marc Woods, CIMSPA Chair, Paralympic Gold Medallist & Physical Activity and Sport Sector Specialist
Marc was diagnosed with cancer at 17 and consequently had his left leg amputated below the knee. Not knowing whether he had six months or 60 years left to live, he was determined to make the most of whatever time he did have. Moreover, Marc has done just that - becoming a member of Great Britain’s Paralympic Swimming Team, a multiple Gold Medallist, BBC commentator and author. Woods’ distinctive, open style demonstrates his passion for life, translating into a moving and motivating experience for audiences.
Martin Girvan, Inspector, Sports Grounds Safety Authority (SGSA)
Martin has been an inspector with the Sports Grounds Safety Authority (SGSA), the government’s expert safety body on safety at sports grounds, since 2003. Martin has lead responsibility for training and education and the development of standards for safety management.
Prior to joining the SGSA, Martin had a successful career in the sports and events industry as a facilities manager at large regional leisure facilities, parklands and open spaces, sports grounds and major events.
Martin was responsible for the safety certification and licensing of all the London 2012 competition venues for the 2012 London Olympic and Paralympic Games. He contributed to the development of a training programme for the volunteer safety staff based upon the national standards for the United Kingdom.
Matthew Robinson, Operations Director Active Leisure & Retail
Matt Robinson joined Lifetime in 2007, after a successful career as an independent Personal Trainer, Writer and Sports Therapist. Matt has 10 years’ experience in Education and Training delivery focussed on delivering funded training solutions that show tangible results. Joining Lifetime as a Regional Trainer, he has progressed within the organisation and has been a key part in taking Lifetime to its market leading position. He now sits as the Operations Director across Retail and Active Leisure specialising in all aspects of Apprenticeship provision.
Russ Smith, Senior Tutor Developer, Streetgames
Russ has years of experience within the sector. Most recent responsibilities include:
Coordination & frontline Delivery of Workforce offer to all Sport England / StreetGames funded Doorstep Sports Clubs to 14-25 years olds.
Relationship Management of Black Country, Nottingham City , Leicester City funded partners investment and workforce programmes.
Development lead to link to Universities, Football Clubs, FE AoC & NGBs to test and develop new products in the workplace.
Coach & Volunteer Development/Education/ Mentoring and product development linking to NGB youth product offers to help grow and retain participation in activity the bottom 20% deprived communities. Programmes and projects success “Life after L2” and “CoachMates”.
Spencer Moore, Director of Strategy, CIMSPA
Spencer Moore, an MBA graduate and qualified lecturer has over 20 years' experience in senior management across the business and education sectors. He brings a wealth of experience from his previous roles as co-founder of PDR Business Solutions, head of business planning and innovation for the Amateur Swimming Association, head of workforce development for British Swimming and head of curriculum at West Nottinghamshire College. He is also a non-executive director of both the British Equestrian Federation (BEF) and the Institute of Swimming (IoS).
Steven Osborne, Employability Coordinator & Principal Lecturer, Cardiff Metropolitan University
Steven has worked and volunteered in sport and leisure industry settings for 25 years and has experience in management and leadership functions within higher education, public sector and social enterprises for the past 15 years. Steven has previously managed frontline services, events, sport development and national governing body services. He continues to support the development of Welsh Sport serving as a non-executive director for the not for profit leisure trust Bay Leisure Ltd since 2010, has previously chaired Welsh Rowing and acted as a non-executive director with British Rowing. Steven is presently a principal lecturer at Cardiff Metropolitan University leading on the development of student employability across nine undergraduate and six postgraduate sport degree programmes.
Tara Dillon, CEO, CIMSPA
As CEO of the Chartered Institute for the Management of Sport and Physical Activity, Tara Dillon leads the institute's headline work in professionalising UK sport and leisure and transforming the workforce development opportunities of those who work in the sector. Tara was appointed as CEO in January 2015, before which she was interim chief operating officer whilst on secondment from IQL UK. Previously, Tara has held a variety of senior management roles within the leisure sector, combining 12 years working in local authorities and 9 years in the private sector, culminating in a customer-focused commercial role as executive director of IQL UK.
More speakers to come